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Official Website Launches AI Customer Service Platform to Provide Instant and Accurate Support<\/p>\n
To enhance service efficiency and user experience, the Information Technology Center officially launched its AI Customer Service Platform on the official website in June 2024. Powered by artificial intelligence, the platform provides instant responses and accurate solutions to users\u2019 inquiries, assisting with campus-related IT issues.<\/p>\n
In addition to strengthening real-time support functions, the system has been optimized for improved semantic understanding, significantly enhancing the overall interaction experience. Users can access the AI service via the website or designated platforms to receive answers to frequently asked questions and obtain technical support.<\/p>\n
The Information Technology Center stated that it will continue to refine and expand the platform\u2019s features based on user feedback, aiming to create a smarter and more convenient service environment and to elevate the overall quality of digital services across campus.<\/p>\n","protected":false},"excerpt":{"rendered":"
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